Buying guides

Plans & costs Your first e& postpaid bill: dates, rental and extra charges Activation Changing phones with eSIM: prepare before you erase the old device Keeping your number Keeping your current number or choosing a new premium number? Plans & costs Credit limit vs Bill Limit: what actually controls your spending? Choosing a number Prepaid or postpaid for a premium number? Compare the whole arrangement Activation Moving from prepaid to postpaid: a preparation checklist Keeping your number Transferring a mobile number into another name: what to check first Activation Dual SIM, Multi SIM and eSIM: three different questions Keeping your number Renewed your Emirates ID? Check your mobile registration Keeping your number Lost phone or SIM in the UAE: protect the line and the device Choosing a number How to verify a premium-number seller and a payment request Plans & costs Comparing mobile plans for a household: cost each line first Plan benefits Before you travel: a UAE mobile roaming checklist Plans & costs Querying a telecom bill: evidence, operator complaint and TDRA escalation Activation After your new number is activated: what to check and save Plans & costs Home Wireless or fibre? Compare the service before the monthly price Plans & costs Home Wireless slow in one room? Separate 5G signal from Wi-Fi Plans & costs Moving home with Home Wireless: check the address before moving the router Plans & costs Home Wireless commitments, equipment and returns: questions before signing Choosing a number How to search the Probiz catalogue for the digits you actually want Keeping your number Choosing a new number? Make an account-update checklist first Choosing a number Repeating, mirror or pairs? A practical guide to number patterns Plans & costs How to compare the real cost of a premium-number plan Plans & costs Premium-number contracts: the questions to ask before activation Activation Premium numbers and eSIM: what to confirm before you activate Activation Before your premium number is activated: a preparation checklist Plans & costs Local, Flexi and roaming: compare the benefits you actually need Plans & costs e& postpaid advance payments in the UAE: why you may be asked to pay before activation Activation Why Probiz may call after your purchase, and what to expect Activation Your new e& service does not match the order: what to do in the first days Plans & costs Paid your e& bill but the balance hasn’t changed? Here’s how to trace it Plans & costs Why an e& postpaid bill can arrive after you cancel or port out Activation Your first day with e& Home Wireless: get online and check the setup Plans & costs Changing your e& postpaid plan? Check these dates before you agree Plan benefits Calling India, Pakistan or the Philippines from the UAE on e&: how to check your plan Plans & costs An unfamiliar subscription on your mobile bill: find who charged it and stop the next renewal Plan benefits How much mobile data do you need? Use your own month of usage Plans & costs Can you use your own router with e& Home Wireless? Plan benefits Is Home Wireless suitable for video calls, remote work or gaming? Activation New mobile line not working? Test calls, SMS and data separately Choosing a number Three ways to get a memorable UAE mobile number: a new plan, resale or auction Choosing a number Publishing your new UAE mobile number: test the call and WhatsApp links first Plan benefits A perk is included with your plan. What do you need to do to use it? Activation Getting calls for someone else on your new UAE mobile number?