Verify the channel independently
Start from the operator’s official website or the seller’s established contact page, rather than opening a link a caller sends you. e& publishes an authorised channel-partner directory, which lists Probiz. If the call is unexpected, open the company’s website yourself and ask it to confirm the order reference or request. A displayed name or a screenshot is useful context, but it is not a reason to share a code or approve payment.
Ask what you would actually be paying for
For a new catalogue line, ask for the complete number, plan name, monthly price, minimum term, any upfront amount and its purpose. An advance credited to a service, a security deposit and a fee are different. For an existing number offered by a private seller, check the operator can approve the transfer on that exact line. A SIM handover does not change the registered account.
Pay only through a verified route
Check the payee and order reference through a channel you opened independently. Do not transfer to an individual’s personal bank account for an operator payment or read out a bank OTP, card PIN or password. Keep the accepted offer and receipt. If you already paid and suspect fraud, contact your bank promptly and report the request through the official operator channel.