Contact the operator promptly
Take appropriate steps after loss or theft. Contact the operator promptly is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Not covered by the buying and activation articles. A concise action checklist; no DIY identity bypass, universal recovery deadline or guarantee of number retention.
Distinguish line blocking and device blocking
Take appropriate steps after loss or theft. Distinguish line blocking and device blocking is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Not covered by the buying and activation articles. Write down what you were told, who said it, and which plan version it referred to.
Protect important recovery access
Take appropriate steps after loss or theft. Protect important recovery access is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Not covered by the buying and activation articles. Write down what you were told, who said it, and which plan version it referred to.
Arrange verified replacement
Take appropriate steps after loss or theft. Arrange verified replacement is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Not covered by the buying and activation articles. Write down what you were told, who said it, and which plan version it referred to.
Keep the incident and support records
Take appropriate steps after loss or theft. Keep the incident and support records is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Not covered by the buying and activation articles. Write down what you were told, who said it, and which plan version it referred to.
- Keep the exact number or address and the plan name.
- Save the accepted quote and any reference number.
- Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.