Identify migration vs a new line or port
Prepare for a same-operator migration. Identify migration vs a new line or port is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Portability changes network; this is a different operational request. A customer-preparation checklist with separate boxes for operator-confirmed answers.
Check postpaid prerequisites
Prepare for a same-operator migration. Check postpaid prerequisites is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Portability changes network; this is a different operational request. Write down what you were told, who said it, and which plan version it referred to.
Ask how balance and existing add-ons are handled
Prepare for a same-operator migration. Ask how balance and existing add-ons are handled is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Portability changes network; this is a different operational request. Write down what you were told, who said it, and which plan version it referred to.
Record the accepted plan
Prepare for a same-operator migration. Record the accepted plan is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Portability changes network; this is a different operational request. Write down what you were told, who said it, and which plan version it referred to.
- Keep the exact number or address and the plan name.
- Save the accepted quote and any reference number.
- Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.
Verify the line and first bill after completion
Prepare for a same-operator migration. Verify the line and first bill after completion is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Portability changes network; this is a different operational request. Write down what you were told, who said it, and which plan version it referred to.
- Keep the exact number or address and the plan name.
- Save the accepted quote and any reference number.
- Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.