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Buying Guides

Plan benefits

A perk is included with your plan. What do you need to do to use it?

An allowance that appears automatically and a gift that must be selected are different things. Before choosing a plan for a perk, find out whether the perk applies to your offer and how you ordered it, how to activate it and when it ends.

On this page
  1. Ask how the benefit is delivered
  2. If the perk isn’t showing
  3. Key takeaway
  4. Official sources
  5. Related guides

Ask how the benefit is delivered

  • Included allowance: Check the correct line in the e& UAE app to see whether the benefit is already active and when it refreshes.
  • Choose Your Gift on an eligible Freedom offer: Check the options and deadline for your line in the official app. e&’s terms describe selecting one eligible gift and reviewing that gift’s own conditions. Do not assume every order or channel qualifies or that an old list of options is still valid.
  • Partner subscription or voucher: Check which account will receive the invitation, where the code must be redeemed, what happens when it ends, and how it interacts with any subscription you already pay for.
  • Promotional discount: Ask which bill gets the first discount and which gets the last. A benefit can expire while the underlying mobile contract continues.

If the perk isn’t showing

Look at the accepted offer, the activation date and any operator confirmation. Make sure you are signed into the right line. Contact e& or the provider of the perk before the claim deadline if the offer says it should be there. For a Probiz order, our team can help you check what was quoted.

Key takeaway

Do not pay a caller to unlock an included gift or share a code in response to an unsolicited message. Verify the offer in the official app or through support. If you already see a charge, check the billing party and cancellation terms before assuming it is the included benefit.

Official sources

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