Run a few simple checks
- Match the full number and plan name in your confirmation to the number you selected. Check the line registered in the e& UAE app.
- Try a normal incoming and outgoing call, SMS, and mobile data with Wi-Fi briefly turned off. If your phone has two lines, check that you are testing the new one.
- Compare the written offer with the account: rental, minimum term, expected discount, chosen add-ons and any included benefit that requires a separate claim.
- If you plan to use the number for business or messaging, test those paths before updating public listings or relying on the line for verification.
Keep the records together
Save the accepted quote or agreement, receipt for any amount paid upfront, activation confirmation and order reference. Keep any device or SIM paperwork in a secure place. Do not post identification, full bills, verification codes or eSIM QR codes in a public thread.
Report a mismatch promptly
Probiz may contact you for feedback if you ordered through us. You can also contact us about the offer. For an account or network issue, or a mismatch that may affect cancellation, contact e& promptly and ask for a reference. Do not wait for the first bill or a follow-up call if the issue needs action now.