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Moving home with Home Wireless: check the address before moving the router

Check the new address before you move the router.

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Record old and proposed addresses

Arrange a change of residential location. Record old and proposed addresses is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The current product page does not explain a relocation preparation workflow. A relocation checklist with blank operator-confirmed fields; distinguish this from portable mobile data.

  • Keep the exact number or address and the plan name.
  • Save the accepted quote and any reference number.
  • Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.

Check new-address suitability

Arrange a change of residential location. Check new-address suitability is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The current product page does not explain a relocation preparation workflow. Write down what you were told, who said it, and which plan version it referred to.

Request the operator’s location change

Arrange a change of residential location. Request the operator’s location change is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The current product page does not explain a relocation preparation workflow. Write down what you were told, who said it, and which plan version it referred to.

Confirm appointment and any fees

Arrange a change of residential location. Confirm appointment and any fees is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The current product page does not explain a relocation preparation workflow. Write down what you were told, who said it, and which plan version it referred to.

Test and retain confirmation

Arrange a change of residential location. Test and retain confirmation is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The current product page does not explain a relocation preparation workflow. Write down what you were told, who said it, and which plan version it referred to.

  • Keep the exact number or address and the plan name.
  • Save the accepted quote and any reference number.
  • Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.

Key takeaway

Arrange a change of residential location. Confirm figures on the written offer. An enquiry does not reserve a number.

Official sources

  • e&: Home Wireless Checked

    Price and discount wording conflict within published material; use the applicable written offer.

  • From Probiz Original editorial checklist Checked

    Advice and examples are not operator guarantees, inventory or merchant policy.

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