When the numbers do not match
At a glance
- Monthly rental Recurring plan charge
- Credit limit Account credit
- Bill Limit Spending control
| Term | What it means |
|---|---|
| Monthly rental | The recurring charge for your plan, before any separate usage, extras or adjustments that apply. |
| Operator credit limit | A cap on accumulated account charges, which may include unpaid billed amounts and newer usage. Reaching it can restrict service. |
| Bill Limit | An optional control for eligible accounts covering certain out-of-bundle charges. It has exclusions; do not use it as a ceiling for the whole invoice. |
| Advance or deposit | A payment that may be required on certain orders. It is a separate question from any spending limit. |
If you still have plan minutes or data but have reached your credit limit, look at the accumulated balance, not only the allowance counter. Ask e& what amount must be paid and whether a payment is still posting. Some charges may appear later than the underlying usage.
If you set Bill Limit, check which charges it covers and which it leaves outside the control, including the monthly rental and the exclusions described by e& for the service. If your concern is app-store billing, ask separately about the carrier-billing controls for that line.