Make sure it is the right line
Compare the full number on the e& account and activation confirmation with the one you agreed to. Make a test call to someone you know and ask them to confirm what number they see. On a dual-SIM phone, check that the test used the new line. If the number differs from your order, raise that discrepancy promptly.
TDRA has rules about when an operator may reassign a number after deactivation. A call or message alone does not establish when or whether the number was reassigned. If you need an account-specific answer, ask e& to check your own line rather than trying to identify another subscriber.
Handle unexpected codes and repeated calls safely
- Do not use, forward or read out a verification code intended for another person. If a caller asks for it, end the call. You do not need to log in to an account to prove you have the number.
- Block repeated unwanted contacts where appropriate. If you receive threatening messages or suspect fraud, retain the relevant evidence and report it through the appropriate official channel.
- If the same organisation keeps calling, contact it through a verified channel and ask it to correct its records without disclosing someone else’s details.
- If the problem makes the number difficult to use, contact e& with a few dates and examples. Ask what options exist for your plan and what a number change would mean for charges, commitment and the existing premium number.