Draw the two connections
Diagnose the kind of connection problem before changing plans. Draw the two connections is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Existing wireless FAQs do not separate the router’s mobile link from local Wi-Fi. A clear, original two-link home diagram and test log; no promised speed or gaming latency.
Try practical router positions
Diagnose the kind of connection problem before changing plans. Try practical router positions is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Existing wireless FAQs do not separate the router’s mobile link from local Wi-Fi. Write down what you were told, who said it, and which plan version it referred to.
Control test conditions
Diagnose the kind of connection problem before changing plans. Control test conditions is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Existing wireless FAQs do not separate the router’s mobile link from local Wi-Fi. Write down what you were told, who said it, and which plan version it referred to.
Compare rooms and shared usage
Diagnose the kind of connection problem before changing plans. Compare rooms and shared usage is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Existing wireless FAQs do not separate the router’s mobile link from local Wi-Fi. Write down what you were told, who said it, and which plan version it referred to.
Prepare a useful support report
Diagnose the kind of connection problem before changing plans. Prepare a useful support report is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
Existing wireless FAQs do not separate the router’s mobile link from local Wi-Fi. Write down what you were told, who said it, and which plan version it referred to.
- Keep the exact number or address and the plan name.
- Save the accepted quote and any reference number.
- Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.