Check the account and dates first
Find your old account number, the date the change took effect and the period the new invoice covers. If you ported your number, the new provider’s plan and the old provider’s final statement are separate. Do not use the mobile digits alone to decide which operator or account the payment belongs to.
Look at each line item
The final amount may include previously unpaid amounts, usage that has now appeared, an applicable early exit or equipment charge, or an adjustment. It may also show a remaining credit. The published e& Freedom Plans terms, for example, describe a full final billing month’s rental for that service even if termination is partway through the month. Do not assume your final bill prorates like your first bill. Check the terms for your actual plan, the effective closure date, and which period and item e& is charging.
Ask e& for the basis of any unfamiliar item, especially a recurring charge for a period after confirmed closure. If an early exit charge or device balance was expected, compare it with the closure quote. If you paid a deposit, ask whether it is held, has been applied to charges, or leaves a balance you can request back.
Close out the account records
- Keep the closure or port reference, final invoice, payment receipt and any router return proof.
- Check whether a separate AutoPay instruction or paid add-on remains active. Cancelling a payment instruction does not cancel the underlying service or clear a balance.
- If you need proof regarding a closed e& account, e& offers a clearance letter request for ceased accounts. Follow its official request route and keep your old account identifier.
- If the account is still incorrectly showing as open or you dispute the charge, raise it with the former provider first and keep the case number.