Check the billed event against the offer
Resolve a documented account issue. Check the billed event against the offer is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
The costs guide helps comparison; this helps after a dispute arises. An original complaint-record template with private fields kept off the public website.
Prepare a concise issue timeline
Resolve a documented account issue. Prepare a concise issue timeline is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
The costs guide helps comparison; this helps after a dispute arises. Write down what you were told, who said it, and which plan version it referred to.
Request an operator reference
Resolve a documented account issue. Request an operator reference is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
The costs guide helps comparison; this helps after a dispute arises. Write down what you were told, who said it, and which plan version it referred to.
Retain its response
Resolve a documented account issue. Retain its response is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
The costs guide helps comparison; this helps after a dispute arises. Write down what you were told, who said it, and which plan version it referred to.
Use the official escalation route if unresolved
Resolve a documented account issue. Use the official escalation route if unresolved is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.
The costs guide helps comparison; this helps after a dispute arises. Write down what you were told, who said it, and which plan version it referred to.
- Keep the exact number or address and the plan name.
- Save the accepted quote and any reference number.
- Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.