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Activation

Changing phones with eSIM: prepare before you erase the old device

Prepare the new phone and a supported replacement route before you erase the old device.

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Confirm the exact device variant

Avoid losing access while replacing a handset. Confirm the exact device variant is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The existing eSIM guide is about initial number selection and activation. An original before/during/after checklist; device-specific sections rather than a universal screenshot sequence.

Keep verification access

Avoid losing access while replacing a handset. Keep verification access is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The existing eSIM guide is about initial number selection and activation. Write down what you were told, who said it, and which plan version it referred to.

Choose the supported replacement route

Avoid losing access while replacing a handset. Choose the supported replacement route is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The existing eSIM guide is about initial number selection and activation. Write down what you were told, who said it, and which plan version it referred to.

Understand reset and profile deletion

Avoid losing access while replacing a handset. Understand reset and profile deletion is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The existing eSIM guide is about initial number selection and activation. Write down what you were told, who said it, and which plan version it referred to.

Test the line before retiring the old setup

Avoid losing access while replacing a handset. Test the line before retiring the old setup is a check you do with the current written offer, the operator account and, where it applies, the official e& or TDRA page. It is not a Probiz price and it does not reserve a number.

The existing eSIM guide is about initial number selection and activation. Write down what you were told, who said it, and which plan version it referred to.

  • Keep the exact number or address and the plan name.
  • Save the accepted quote and any reference number.
  • Ask in website chat if a fact is not on the current listing. Do not treat a shortlist as a hold.

Key takeaway

Avoid losing access while replacing a handset. Confirm figures on the written offer. An enquiry does not reserve a number.

Official sources

  • e&: eSIM Checked

    App location requirements and promotions are channel-specific; older support pages conflict on Multi SIM.

  • e&: eSIM other questions Checked

    Old device examples are not an exhaustive current compatibility list.

  • Do not reproduce old fees or older Multi SIM limitations as universal current rules.

  • Apple: Delete your eSIM Checked

    Device-specific guidance; erasing a profile does not cancel the carrier agreement.

  • Check the model variant, country of origin and carrier; do not maintain a copied device table.

  • From Probiz Original editorial checklist Checked

    Advice and examples are not operator guarantees, inventory or merchant policy.

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