Overdue commercial invoice follow-up
Documented reminders on invoices that have passed the agreed payment terms, using the contact details and commercial context you provide.
A structured approach to overdue payments, with professional follow-up, clear reporting and careful handling of customer relationships. We help you organise the work around aged accounts — we do not promise recovery.
This service is for businesses that need additional capacity to follow up overdue invoices and aged receivable balances. Typical enquiries come from finance teams that already have the commercial relationship, but need a documented, consistent process when reminders are ignored or the internal team is stretched.
Cash-flow pressure often sits in a small number of accounts: invoices past agreed terms, service charges that were never queried until they aged, or customers who respond slowly. Structured follow-up can bring those accounts back into view, record what was said, and show you where a payment, a dispute or a commercial decision is required.
Probiz is not a lender, a debt purchaser or a law firm. We do not buy invoices, advance funds against receivables, or file court claims. Commercial decisions — including settlement, write-off, credit hold and legal instruction — remain with you unless you have expressly delegated a defined authority.
The work is scoped against the records you can share and the mandate you approve. The activities below describe the support we discuss with clients. They are not a menu of guaranteed outcomes.
Documented reminders on invoices that have passed the agreed payment terms, using the contact details and commercial context you provide.
Outsourced capacity for aged AR balances where your team needs a consistent cadence without handing over the customer relationship.
A staged sequence can start with a factual reminder and move, if you authorise it, to firmer written follow-up on older balances.
Calls, email and written notices in a professional tone. The aim is to obtain a clear response — payment, a date, or a stated dispute — not to apply undue pressure.
If a customer proposes instalments, we record the proposal and refer it for your approval. We do not agree settlements beyond the mandate you have given.
Where the customer contests the balance, we capture the stated reason and the documents they cite, then refer the item back to you for commercial resolution.
Help matching invoices, credits, partial payments and correspondence so both sides are working from the same figures.
Periodic summaries of status, contact outcomes and recommended next steps. Escalation remains a recommendation unless you instruct otherwise.
The sequence is designed to keep authority with you. Actual timing depends on the volume of accounts, the quality of the records and how quickly customers respond.
We start with the type of accounts, currencies, ageing and any customer sensitivities. This conversation is an assessment, not an instruction to commence recovery.
Invoices, contracts or statements of work, account ledgers, previous correspondence and contact details. Gaps are identified before follow-up begins.
You approve the channels, the wording boundaries, who we may speak with, and when a matter must return to you — including any settlement limits.
Contact attempts and responses are recorded. We work from the mandate; we do not improvise legal threats or collect funds into an unexplained account.
You receive a clear picture of payments promised, disputes raised, unreachable contacts and accounts that may need a different commercial or legal path.
Clients need facts they can act on. Reporting is prepared from the work we have done on the files in scope. There is no public debtor portal and no live dashboard claimed on this website.
Receivables work sits close to customer relationships. Communication should be respectful, accurate and limited to the mandate you have given. We do not use harassment, misleading titles or pressure that the account does not support.
Information handling follows the records you supply for the engagement. Share only what is needed to identify the account and the amount said to be due. Do not send identity documents, full card data or unrelated employee files through this website or a prefilled WhatsApp message.
UAE financial-sector collection conduct rules, including the Central Bank’s business-conduct requirements for licensed financial institutions, apply to those institutions and their agents. They are a useful reference for fair treatment. They do not automatically convert every commercial invoice into a regulated consumer collection, and Probiz does not claim Central Bank licensing or a universal compliance certification on that basis.
These are examples of enquiries, not case studies and not a list of named clients.
A supplier or professional-services firm with a small number of invoices past terms, where the customer is known and the paperwork exists.
Recurring service charges that continued after the original order, and now need a documented reminder trail before a commercial decision.
A finance or credit-control team that can define the mandate but needs additional, recorded follow-up on a defined portfolio.
After scope and handling arrangements are agreed, the following records are typically useful. Requirements vary; not every item is mandatory for every account.
Please do not upload debtor files through an unsecured public form, and do not place private account details in a WhatsApp link. We will agree a suitable channel once the enquiry is in progress.
We assess commercial (business-to-business) overdue invoices and aged receivable balances where you can show the amount, the customer and the basis of the claim. Consumer lending books, purchased debt portfolios and matters that already require court representation are outside this page’s offering and would need a different, qualified route.
Invoice, statement, contract or order, previous correspondence and current contact details. If a document is missing we will say so before follow-up starts rather than guessing the balance.
The dispute is recorded and referred to you. We do not decide the commercial merits of a quality, delivery or billing dispute, and we do not continue as if the amount were undisputed.
Yes, as a coordination step. Any instalment or settlement that goes beyond the authority you have written down is referred back for your decision.
Through agreed written updates covering status, contacts, balances, promises, disputes and next actions. Frequency is part of the engagement, not a public login.
Fees depend on the number of accounts, ageing, documentation quality and the communication mandate. We do not publish a recovery-percentage or “no-win” rate on this website, because those figures would not be honest without a file review.
Some accounts respond to the first documented reminder. Others remain unpaid after a full amicable cycle. Timing depends on the customer, the records and whether a genuine dispute exists. There is no standard number of days we can advertise.
We report the position and the options as we see them. If legal action is appropriate, that work requires a qualified provider instructed by you. We do not invent a law-firm partnership or file claims in your name.
No. Recovery is never guaranteed. A professional process improves visibility and consistency; it cannot compel a customer to pay or erase a dispute.
Tell us the type of balances involved and how you currently follow them up. We will outline whether structured receivables support is a fit, and how the mandate would be written, before any customer is contacted.