Frequently Asked
Questions

A premium number is a mobile number with a memorable digit pattern — repeating digits (7777), sequential runs (1234), palindromes/mirrors (5005), clean round endings (50000), or matched pairs (1122). The rarer and cleaner the pattern, the higher the tier. These numbers are easier to remember, look professional on branding, and stand out on calls and WhatsApp.

You can filter our live inventory by Repeating, Triple, Sequential, Mirror (palindrome), Round, Double Pairs, Couplet (ABAB), and Lucky 8s. Each available number also displays its detected pattern tags so you can see at a glance what makes it special.

They reflect the rarity and prestige of the digit pattern, and the plan that pairs with the number. Silver covers memorable everyday patterns (from AED 188/mo), Silver Plus steps up from AED 400/mo, Gold from AED 500/mo, Gold Plus from AED 1,000/mo, and Platinum/VIP holds the rarest elite numbers.

Yes. If you have a particular pattern, lucky digits, or a combination in mind, message us on WhatsApp and our specialists will check current and incoming stock to match your request.

The catalogue lists live inventory and excludes sold numbers automatically. Because premium numbers move quickly, our agent always confirms real-time availability with you on WhatsApp before any paperwork begins.

Browse the inventory, open a number for details, and tap Inquire on WhatsApp. Our specialist confirms availability, explains the eligible plans, and guides you through delivery and activation. There is no online checkout — every order is handled personally.

None at all. Inquiring simply starts a conversation. You are free to ask questions, compare numbers and plans, and decide in your own time.

Absolutely. Individuals can order multiple SIMs and premium numbers — share your needs on WhatsApp and we will prepare a tailored package.

Premium numbers are activated on an e& postpaid plan. For eligible tiers the number is bundled with the plan, so there is no separate number fee — you pay the monthly plan.

Each number tier pairs with e& postpaid plans. Silver starts from AED 188/month, Silver Plus from AED 400, Gold from AED 500, Gold Plus from AED 1,000, and Platinum from AED 1,000. All prices exclude 5% VAT, which is added per UAE regulations.

Entry Silver (Freedom Non-Stop) plans run on a 12-month contract with a 6-month promotional monthly rate. After the promotional period, the standard monthly price applies for the rest of the commitment.

Depending on tier, plans include local data (up to unlimited), local and flexible minutes, roaming allowances, and extras such as Smiles rewards, GoChat, and STARZPLAY. Each plan card lists its data, minutes, and benefits.

Yes — the Emirati Family plan (AED 1,100/month) includes unlimited local data and minutes, with up to 9 additional lines at AED 100/month each. Ideal for households that want one shared family postpaid package.

Displayed monthly prices exclude VAT. A 5% VAT is added in line with UAE tax rules, as noted on each plan.

We deliver free across all seven Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Same-day SIM delivery is available in most areas. Once your Emirates ID is verified at delivery, activation is typically completed the same day so your number is ready to use right away.

A valid original Emirates ID is required at delivery, along with your payment card for plan setup and activation.

Yes. UAE Mobile Number Portability (MNP) lets you move your current number to an e& postpaid plan while keeping the same digits — we handle the paperwork for you.

Porting is usually quick once your documents are verified. Our specialist will confirm the exact timeline based on your current provider when you place your order.

Number portability is designed to be seamless with minimal interruption. We guide you through each step so the switch is smooth.

Plans are billed monthly through your e& postpaid account. At activation our agent confirms the accepted payment methods and sets everything up with you.

No hidden number fees on eligible tiers — you pay the monthly plan rate (plus 5% VAT). Anything additional, such as optional device installments, is always explained upfront.

A plug-and-play 5G home internet service that runs on the e& network — no landline or fibre installation. You receive a wireless router, plug it in, and your home WiFi is live within minutes.

Advance is AED 206/month for the first 3 months (then AED 229/month) on a 12-month commitment. Premium is AED 269/month for the first 3 months (then AED 299/month) on a 24-month commitment with STARZPLAY and GoChat Premium included. Both exclude 5% VAT.

Yes — order Home Wireless alongside an e& postpaid plan with a Silver, Gold, or Platinum number.

Yes — Probiz is an authorized e& channel partner in Dubai with 25+ years of operational excellence and over 2,000 customers served.

Our team remains available on WhatsApp and phone for any questions about your number, plan, or billing after activation.